To get help with SuperIT itself, ask SuperIT in any chat in the SuperIT app, or email [email protected]. The SuperIT agent answers questions about setting up and using SuperIT from these docs. To reach SuperIT staff, email [email protected].
This page is for admins and engineers at MSPs and IT teams who use SuperIT. If you're an end user who needs help with your computer, see Get help from SuperIT instead; your IT team or provider supports you.
Chat with SuperIT in the app
Sign in to the SuperIT web app at app.superit.ai, start a chat and ask your question, for example "How do I set up webhooks for Halo PSA?" or "Why isn't my new ticket being triaged?". The SuperIT agent answers from these docs. A chat doesn't reach SuperIT staff, so if the answer doesn't solve your problem, email SuperIT support.
The account menu (your avatar, top right) also has a Docs link to this site.
Email SuperIT support
Email [email protected]. Use email when you can't sign in to the app, or when you'd rather send files and logs as attachments.
What to include
Include as much of this as you have, so SuperIT support can start straight away:
- Your team name, as shown in the SuperIT app, and for an MSP, the managed team (client) the problem affects.
- The ticket or device: the ticket number from your PSA, or the device name as shown in Devices.
- What you expected and what happened instead, with the time it happened and your time zone.
- Screenshots of any error, and the exact error text.
- SuperIT RMM agent logs for device problems. Collect logs for SuperIT support lists which files to send. Remove your install key from the logs first.
Don't send passwords, API keys or install keys. SuperIT support doesn't need them.