A plain-language guide for end users to what the SuperIT RMM agent collects
If your IT team or provider has installed the SuperIT RMM agent on your work computer, SuperIT regularly receives information about the computer's health and setup so that SuperIT and your IT team can fix problems faster. It does not collect your files, browsing history, email, passwords, keystrokes or screen contents. Your IT team or provider decides what SuperIT is allowed to do on your computer.
This page is a plain-language summary. The complete list is in What the SuperIT RMM agent collects.
What SuperIT collects automatically
The SuperIT RMM agent regularly sends:
- The computer's details: its name, operating system version, processor, memory and hardware identifiers.
- How the computer is performing: processor and memory use, disk space, and how busy the disks and network are.
- Network details: network adapters and addresses, the computer's public internet address, the Wi-Fi network you're connected to and its signal strength, and the Wi-Fi networks the computer can see nearby.
- Printers: the printers installed on the computer and their status.
- Who is signed in: the user name of each person signed in, whether they are at the computer or connected remotely, when they signed in, and how long since the keyboard or mouse was last used.
- Windows Update: when updates were last installed.
Wi-Fi network details can show roughly where the computer is.
What SuperIT does not collect
The SuperIT RMM agent does not collect:
- File contents, documents, photos or downloads
- Browsing history, cookies or visited websites
- Email, chat or call content
- Passwords or other saved credentials
- Keystrokes
When SuperIT or your IT team runs a command
To diagnose or fix a problem, SuperIT or an engineer can run a command on your computer, for example to check why the disk is full or to restart a service. A command can read whatever the account it runs as can read, so in principle a command could open files.
What limits this is the set of rules your IT team or provider controls:
- Your IT team or provider decides which commands can run without asking, which need someone to approve them first, and which are blocked.
- You are never asked to approve a command. In your chat with SuperIT, a command that needs approval is denied automatically, and SuperIT hands the issue to your IT team if it can't help without it. Only your IT team can approve commands.
- SuperIT keeps a record of the commands run on each computer.
Your IT team can also publish its own scripts that run on your computer with full administrator rights. Who can run each script, and who must approve it, is set by your IT team.
Who can see this information
Information from your computer is stored against your organisation in SuperIT. Your IT team or provider's staff and authorised SuperIT staff can see it. Other organisations that use SuperIT cannot. You can see your own tickets and chats.
For how SuperIT stores and protects data, see Security and data.
Is the SuperIT RMM agent visible on my computer?
On Windows, the SuperIT RMM agent runs in the background as a service named SuperIT. It has no window or icon in the taskbar. It appears in Apps (Add or remove programs) as SuperIT Agent, and in the Windows Services list as SuperIT.
Questions
If you have questions about what is collected from your work computer, or want something changed, ask your IT team or provider. They manage the SuperIT RMM agent for your organisation.