This is the technical documentation for SuperIT — the IT support AI agent platform. SuperIT's AI agents autonomously resolve end-user IT incidents and service requests end-to-end — safely, 24/7, with humans in control — so MSPs and internal IT teams can scale exceptional support without hiring.

These docs provide technical detail about how the platform works and step-by-step guidance for setting it up and operating it. For the product overview, pricing and demos, head to superit.ai.

Find What You Need

Setting up SuperIT for your MSP or IT team?

• PSA integration overview — how SuperIT works inside your existing PSA
• Connect your first PSA — ConnectWise or Halo PSA, step by step
• Team management — route clients and companies to the right teams

Deploying the RMM Agent?

• Why the RMM Agent matters — live device state is what lets SuperIT resolve, not just triage
• How the agent works — what it collects, what it doesn't, and its footprint
• Installation guide — manual, PowerShell, Group Policy and MDM deployment

An end user with an IT issue?

• Getting started — how to talk to SuperIT and what to expect

How SuperIT Works

Five capabilities that work as one system — perceiving your environment, learning how it should run, acting safely, and getting smarter with every resolution:

1. Our RMM Agent runs on every device — live device state, not a stale poll snapshot
2. We build a live Digital Twin — a continuously updated model of your users, devices, applications, networks and how they relate
3. We learn how things should be — a living library of Skills distilled from your tickets and resolutions
4. The agent acts — safely — within the allowlists, blocklists and approval workflows you define
5. It remembers and gets better — every result loops back to sharpen the Digital Twin and the Skills

Safe Autonomy, by Design

You stay in complete control of what SuperIT can and cannot do:

• Supervised by default — autonomy expands only as you switch it on, at the pace you are comfortable with
• Allowlist and blocklist controls — anything unrecognised fails safe to "needs approval", never to "run it"
• Approval workflows — sensitive actions require explicit human sign-off
• Full auditability — who did what, when and why: every proposal, policy check, approval and execution is logged
• Encrypted end to end — all data between device and backend is encrypted in transit and at rest

When Humans Are Needed

SuperIT escalates complex issues to your human team with full context — hypothesis, evidence, commands run and recommended next step — so even complicated issues resolve faster.

New to SuperIT? Book a demo at superit.ai to see it resolving real tickets on your own stack, or contact us at [email protected].