Connect your existing PSA tools with Super IT for managed service providers.
Super IT integrates seamlessly with your existing Professional Services Automation (PSA) tools, creating a unified ticket management experience across all your systems. Whether you use ConnectWise, Halo PSA, or Super IT's built-in ticketing, everything works together through one intelligent interface.
PSA Integration at a Glance
Link Your Systems
Connect existing PSA tools in minutes: ConnectWise Manage | Halo PSA | Super IT
What is PSA Integration?
PSA integration connects your existing ticket management systems with Super IT's AI-powered support platform. Instead of replacing your current tools, Super IT enhances them by:
- Unifying ticket access across multiple PSA systems
- Enabling AI assistance for all your tickets, regardless of source
- Streamlining multi-client management for MSPs
- Maintaining data security with enterprise-grade protection
Key Benefits
🎯 Unified Experience
Manage tickets from ConnectWise, Halo PSA, and Super IT through a single interface. Your team works with one system while maintaining your existing PSA workflows.
🤖 AI-Enhanced Support
Super IT's AI assistant (Sparky) works with tickets from any connected PSA system, providing intelligent diagnostics and automated resolutions regardless of where the ticket originated.
🏢 Multi-Client Management
Easily organize tickets by client across different PSA systems. Route specific clients' tickets to dedicated support teams while maintaining centralized oversight.
🔒 Secure Integration
All PSA connections use enterprise-grade encryption and authentication. Your existing security policies and data handling remain unchanged.
How It Works
1. Connect Your PSA Systems
Add connections to your existing PSA tools through Super IT's secure integration interface. Each connection is configured once and maintained automatically.
2. Organize Client Access
Link specific companies or clients from your PSA systems to the appropriate support teams. This ensures tickets reach the right people automatically.
3. Work Naturally
Your team continues using familiar tools and workflows. Super IT enhances the experience with AI assistance and unified visibility across all systems.
4. Scale Efficiently
Add new clients, teams, or PSA systems without disrupting existing operations. The integration grows with your business needs.
Supported PSA Systems
ConnectWise - Full ticket sync and management - Company-to-team mapping - Custom field mapping - Real-time webhook support
Halo PSA
- Complete client and ticket integration
- Asset management sync
- Flexible client-team assignment
- Modern API connectivity
Super IT Internal - Native ticketing system - Seamless AI integration - Full feature access - Zero-configuration operation
Multi-Tenant Architecture
Super IT's PSA integration is designed for MSPs managing multiple clients:
Manager Teams configure PSA connections and oversee ticket distribution across client teams.
Managed Teams receive and work tickets from specific companies/clients, with access to relevant PSA data and AI assistance.
Automatic Routing ensures tickets reach the correct team based on the originating company or client, eliminating manual sorting.
Getting Started
The PSA integration process is straightforward:
- Set up your first PSA connection - Connect to ConnectWise or Halo PSA
- Configure client routing - Link companies/clients to support teams
- Enable AI assistance - Let Sparky work with your PSA tickets
- Review security settings - Understand data handling and compliance
What to Expect
Setup Time: 15-30 minutes per PSA connection
Learning Curve: Minimal - works with existing workflows
Maintenance: Automatic updates and health monitoring
Support: Full documentation and expert assistance available
Common Use Cases
Multi-PSA MSPs: Unify ticket management across different client PSA systems
Growing Businesses: Add AI assistance to existing ConnectWise or Halo deployments
Team Specialization: Route specific client types to specialized support teams
Compliance Requirements: Maintain PSA data in original systems while adding AI capabilities
Ready to connect your PSA system? Start with our Getting Started Guide to choose the best integration approach for your organization.